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Hugo Oliver Watford Showroom

Hugo Oliver Watford Showroom

Established in Hertfordshire since 2006, Hugo Oliver Watford has 2,500sqft of bathrooms laid out in tiled, "real" bathroom settings. Our experienced and friendly team can offer you a complete, "supply and fit" service or work with your own builder on a supply-only basis.

Our showroom was fully refurbished in 2012 and again in 2014 and has many exciting and contemporary designs on display, from quality European brands like Laufen, Roca, Pura, NoCode and Bette among many others.  To help you achieve a fantastic result within your budget we can also offer premium, own-brand products sourced from high-end factories at superb "direct-to-customer" prices.

If required project manager Rod will be happy to visit site, to measure and understand your options.  We can then sit down with you in-store and create a 3D design of your room, and take you through product ideas to best fit your taste, budget and space.

Call us: 01923 242 700

  • Address

  • Unit 3, 14 Greycaine Road
  • Watford
  • Herts
  • WD24 7GP
  • Opening hours

  • Monday to Friday: 9:00am to 5.30pm
  • Saturday: 10:00am to 5.00pm
  • Sunday: 10:00am to 4:00pm

From the A41 at North Watford, at the Asda roundabout take the St Albans Road turnoff towards Watford town centre. At the traffic lights turn left into Bushey Mill Lane and head down there, over the level crossing at North Watford station and over the mini roundabout. Take the second left after the level crossing (this is the second entrance to Greycaine Road, which is a U-shape with 2 entrances to Bushey Mill Lane). You will find us around 50 metres down Greycaine Road on your left, just before Décor Tiles. There is ample parking. You can also reach us by public transport. We are less than 5 minutes' walk from North Watford station, or around 25 minutes' walk from Watford Junction.

Dean (Showroom Manager)

Experienced multi-lingual manager Dean has 23 years' industry experience and can discuss your project fluently in English, French, Arabic or Spanish.

Jake Lawford (Store Sales Manager)

Jake has recently joined Bathroom Heaven and brings with him extensive knowledge of the bathroom industry and exceptional customer service skills.

Jake Lawford
Nenad (Design Consultant)

Nenad has 15 years' experience in home design and will help you create your perfect bathroom.

Theresa (Assistant Manager)

Theresa has been with the company for 8 years and is known for her extensive knowledge and friendly Irish charm.

Rod (Project Manager)

Rod has managed many bathroom projects and can visit your property free of charge to discuss your requirements and options with your space.


198 reviews from customers on Feefo

Posted Rating Comment Response
19-Apr-2016 Bad The person who tried to help did not seriously help. He did not take the correct information and the person a t the other end sent the wrong part.
good job they gave me the name of the person at the other end with whom I could communicate.
Thanks for your comments, Mr Mistry, and sorry to hear you were not satisfied with the service you received.  I understand from Nenad that you brought in quite an old Pura tap and were looking for a replacement cartridge.  Nenad did successfully identify your tap and sourced a new cartridge from Pura's technical department, however you advised us that this did not fit.  This may have been due to a cartridge spec change in the intervening period, we are not sure.  Nenad did offer to bring his tools in and dismantle a display model of the same model for you, to try that cartridge instead, or to replace the entire tap at a heavy discount, however I understand you did not wish to pursue those options.  I am very sorry that we were not able to help you on this occasion, but should you wish us to re-open the case please do get in touch.  Kind regards, Craig
05-Apr-2016 Good I bought a basin online.
Picked up in store.
I spoke with the two gentlemen in store. They opened the basin and made sure all items were there to fix to the wall, and that the basin was in good condition.

They understood I came a long distance and respected my time by doing the above to give me peace of mind.
Thank you for your review of our Watford Hugo Oliver store and in particular of our store colleagues. 
It is always good to know the positive steps that make our customers day. We hope to see you again in store soon!
15-Mar-2016 Excellent Staff were more than helpful, delivery was on time and everyone was polite and I would recommend this company to anyone. Only drawback it is a bit out of the way in Watford. Thank you for your review of Hugo Oliver. It is great to hear that the Hugo Oliver team at Watford were able to deliver great service at each stage of your order.

Please do visit us online too if we can help with any future projects.
29-Feb-2016 Bad Bought a Cloude compact toilet with a soft close seat in May 2012 for £199 I decided to replace the seat as it had started to look a bit tired. I searched every site online to get a replacement but due to the unusual size I failed so had no option but to contact bathroom heaven.

I was shocked to be charged £79 +£10 delivery just to replaced the seat. I had to go ahead with the order because I knew I wouldn't find a replacement elsewhere
Sorry to hear you feel you paid too much for your replacement seat. The amount charged was the genuine RRP for the seat, however your goodwill is important to us and I have therefore asked the store to refund £20 against the order as a special case.

Kind regards,
28-Feb-2016 Excellent Fantastic company to deal with, stand by their products and provide great customer service and support Thank you for your feedback. Its great to hear that our colleague in our Watford store was able to be so helpful to you.
19-Feb-2016 Excellent The bathrooms are lovely as we bought 2 . The manager was excellent, he was so helpful and informative. Great guy. Thank you for your feedback of the service you have received at our Watford store. It's great to hear that the store manager was so helpful to you. We'll be sure to pass on your comments.
19-Jan-2016 Excellent We have been very impressed with Nenad who has provided a first rate service. Thank you for your review of the service you received at our Charlton branch. We are pleased to hear that Nenad was able to help you with your project.

With kind regards,
07-Jan-2016 Good The ordering process was good, helpful and polite, and the delivery quick. Thank you for your feedback for your Bathroom Heaven experience. We are glad to hear that the initial issue was rectified and you are happy with your replacement item and purchase.

With kind regards,

Bathroom Heaven Customer Team
29-Dec-2015 Excellent Friendly helpful service Thank you for your feedback of Bathroom Heaven.

We are glad to hear that we were able to assist you in your recent project and hope to see you in our Watford showroom again soon.

With kind regards,

Bathroom Heaven Customer Team
06-Dec-2015 Excellent Nedad , the sales person, gave me lots of attention, explanation, understands well my needs. He would look for products to suit my needs and my budget. Would reply the calls promptly. I was ver happy with the dedication and professionalism. Thank you for your review of the service you received from our Watford colleague. We are very pleased that Nenad was able to be so helpful and attentive to your requirements.

We hope to be able to help you again in the future.

With kind regards,

Bathroom Heaven Customer Team
Read more reviews

I wanted to ask if your design service is free? I want an exiting bathroom to be taken out and converted to a wet room and I wanted to know the total cost for doing this.

Thank you for your enquiry. Here in Watford we have 2 levels of design service. The first is for our design consultant to come out and measure up your room and discuss products, which he will then process a 3D design when he gets back to the showroom, this costs £40. The second one is for you to book a time for you to come into the showroom with your measurements which you take yourself and he will then go through and process a 3D design and quote for the items you choose, this one is free. We also have an installer who will come round separately and quote you for the work to be done, and again this will be free. If you have any further questions or would like to book a site survey with the design consultant, installer or both please call the Watford showroom on 01923242700 and we will be happy to help. Kind Regards, Lorraine 

25 October 2014
Asked by Anonymous from Croxley Green

I have two questions..Q1) I don't see any wet rooms while doing the online virtual tour. Could you also supply? Q2) do you also fit I.e. Plumbing, building work, etc etc?

Yes we can offer various wet room solutions, and we can offer a full design and fitting service.

20 July 2014
Asked by Emi lip from Bricket wood

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