Returns & Exchanges
There are some products that cannot be cancelled or returned and will be charged for in full while others can be returned or exchanged. Please call Hugo Oliver to check if your product can be returned or exchanged.
If you order a product that can be returned and exchanged and change your mind before it has been delivered, you can cancel your order and get a refund or exchange the item(s).
If you change your mind about the product after delivery, items can only be exchanged and this is providing that the item is still in its original packaging.
Once the packaging has been opened, items cannot be refunded or exchanged.
Exchanges can be made within a period of 28 days when agreed with the showroom manager for goods of the same or higher value. Any order placed at a trade/retail exhibition will be subject to a cancellation charge to the costs of cancellation incurred by the company.