Below you will find everything you need to know from delivery times and costs to where we ship. If you have any further queries about delivery options please feel free to contact us or visit us in store and we will be more than happy to help.
What delivery options do we offer?
Hugo Oliver offers two different delivery options for orders made via our website:
• Standard Delivery (5-10 working days). Charges include: £35 for bulky items, £15 for a large parcel and £10 for a small parcel
• Express Delivery (2-3 working days). Charges include: £45 for bulky items, £20 for a large parcel and £15 for a small parcel
• Next Day (order before 12:30, in-stock items only). Charges include: £65
• Collection from our warehouse in Watford is free (warehouse hours: 8:00-15:30, Monday to Friday)
Sorry but due to restricted space, collection from our other showrooms is not possible except for very small items
What are the delivery times for items that are purchased directly from the supplier?
If the items are in stock with the supplier then the time is usually 3-5 working days. If the delivery time is critical please call us and we can check with the suppliers to see if we can get a more specific delivery window.
Do you deliver outside the UK?
Unfortunately Hugo Oliver can only deliver to mainland UK. For deliveries overseas (including to the Isle of Wight, Isle of Man, the Channel Isles, Northern Ireland and other territories of the UK that can only be reached by crossing the sea) we can organise delivery to a freight forwarder at any major port on the mainland. From that point, safe delivery of the item is the responsibility of the customer.
When will I know the date of my delivery?
On ordering, you will be asked to select the preferred delivery option for your items (as listed above). When the order is scheduled to leave the warehouse you will receive a dispatch email. Prior to your actual delivery our logistics department will call you to arrange a date that is suitable for you. The number for the logistics department in charge of your delivery should be included in your dispatch email.